Frequently Asked QuestionS

Where do you deliver?

Click here to see the list of current zip codes we deliver.

When will I get my package?

By default, your order will ship within 1-3 business days after completing your purchase. When the delivery has been scheduled, you will receive an email with your ship date. Text updates will be provided the day of and will include a tracking link with further detail. For more information regarding your order, please contact us at support@lecel.com or 916-300-6504.

How do I know what time my package will arrive?

Lecavalier will provide an estimated time range when your package has been scheduled for delivery and detailed driver updates the day of. For additional information, please contact us at support@lecel.com or 916-300-6504.

What do I do if I have not received any tracking information?

If it has been more than three days after the completion of your purchase, please contact us at support@lecel.com or 916-300-6504.

Who can I contact if I have not received my package yet?

For questions regarding tracking, deliveries, and order details, please contact us at support@lecel.com or 916-300-6504.

How can I add or update the delivery instructions and date/time for my package?

Delivery instructions may be added during checkout using the “Add delivery instructions or preferred date/time” field. If an update is required on an existing order, please contact us at support@lecel.com or 916-300-6504.

Can anyone 21 years or older accept my delivery?

Yes, anyone who is at the delivery address, 21 years of older, and not visibly impaired can accept your delivery. They must be ready to provide their ID to the delivery driver for age verification.

A Lecavalier driver just asked to scan my ID for my delivery. Is that normal?

Lecavalier drivers are required to complete an age verification during delivery which may include scanning your ID. There must be an individual at least 21 years of age present to receive the delivery.

What do I do if I miss my delivery? How do I know when you’ll reattempt to deliver my package?

Lecavalier will send you a text notifying you that the delivery failed. Your package will be rescheduled for delivery in the next 1-3 business days. If you have specific scheduling restraints, please notify us as at support@lecel.com or 916-300-6504. Two missed deliveries will result in the package being redesignated for pick up.

When and where can I pick up my package?

If you would like to pick up your package, please contact us at support@lecel.com or 916-300-6504 and we would be happy to coordinate with you.

How can I return my empty bottles?

Empty bottles can be returned by submitting a Bottle Return Request. A pick up will be scheduled in the next 1-3 business days. Please place them back in the bags they came in by your front door. (Still using the bag? No problem, just leave the bottles loose.)

What do I do with the packaging materials that are delivered with my wine?

In addition to the bottles, we will take back all the packaging material delivered to you as part of our sustainability program. This includes wine bags, bottles, corks, promotional material, etc. Just leave them in the bag and we will take care of the rest.

What do I do if an incorrect or faulty product was delivered?

Please contact us at support@lecel.com and include the following information: order number, issue description, and contact information so we can follow-up.