Frequently Asked QuestionS

How much does it cost to join Lecavalier’s Wine Club?
There is no cost to join.

When can I expect to be billed for my Lecavalier club shipments?
Club shipments are billed when they are processed. Our quarterly packages are processed and released on the 10th of March, June, September, and December. If you choose to process your shipment early, it will be billed at that time.

What areas can you ship to?
Lecavalier only ships to select areas. Please reference the list here . If you are not located within the eligible shipping area, you may pickup your wine at our tasting room in Newcastle.

How long does my membership last?
For as long as you are happy with your subscription, with the minimum commitment of 4 shipments.

How will I know when I will be charged?
You will receive an email notification 14 days and 2 days prior to the billing of your club package, letting you know the selection and customization options. After processing you will see a charge from Lecavalier Cellars on your statement.

How can I make changes to my Lecavalier membership?
Please visit your account online or you can give us a call at (916) 352-7341 to update your account information over the phone.

What discounts do I receive as a Lecavalier wine club member?

• Granite Club: 10% discount on all wine purchases with two complimentary tastings per quarter.
• Gold Club: 15% discount on all wine purchases, 10% off merchandise, and four complimentary tastings per quarter.
• Green Club: 20% discount on all wine purchases, 10% off merchandise and food, and six complimentary tastings per quarter.

How do I use my membership discount?
Club members receive their club discount off any purchase made online at lecel.com or while visiting our tasting room.

How do I cancel my membership?
We hate to see you go, but if you wish, you may cancel your membership any time before your club billing by logging into your account then navigating to "Club Memberships.”

How does the Lecavalier shipping service work?
Please see our Delivery FAQs here.

What if I end up with a corked or damaged bottle?
In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.

Can I skip or postpone a club shipment?
Yes. You will receive an email notification 14 days prior to processing, notifying you that your customization window is now open. At this time, you can choose to process your shipment early or to skip the shipment altogether. You must take a minimum of two shipments per year to maintain an active status and your benefits.

Can I customize my shipment?
You bet! You will be sent a link to view your shipment online 14 days prior to processing when the customization window opens. You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment.

Can I pick up my club shipment at the tasting room?
Yes! Let our Wine Ambassadors know you would like to bring home your club package during your visit.

What are your hours?
Our tasting room hours can be found here.

Do we have to make reservations?
Reservations are strongly encouraged but walk-ins are welcome based on availability.

Do you allow children?
Our tasting room is a 21 and over establishment. We do not allow anyone under the age of 21 inside our tasting room or on our outdoor patio.

What if we’re a large party?
If your party is larger than 5 guests please call 916-352-7341 for reservations. We also offer private events with a variety of wine and food options.

Do you allow pets?
Pets are not allowed on property in order to provide the most enjoyable experience for our guests. Licensed service animals are permitted.

Do you allow outside food?
We do not allow outside food to our tasting room but you can find a delicious variety of food choices for purchase that pair perfectly with your tasting.

Where do you deliver?
Click here to see the list of current zip codes we deliver.

When will my order be delivered?
By default, your order will ship within 1-3 business days after completing your purchase. When the delivery has been scheduled, you will receive an email with your ship date. Text updates will be provided the day of and will include a tracking link with further detail.

How do I know what time my order will arrive?
Lecavalier will provide an estimated time range when your order has been scheduled for delivery and detailed driver updates the day of.

What do I do if I have not received any tracking information?
If it has been more than three days after the completion of your purchase, please contact us at info@lecel.com or 916-352-7341.

Who can I contact if I have not received my order yet?
For questions regarding tracking, deliveries, and order details, please contact us at info@lecel.com or 916-352-7341.

How can I add or update the delivery instructions and date/time for my delivery?
Delivery instructions may be added during checkout using the “Add delivery instructions or preferred date/time” field. If an update is required on an existing order, please contact us.

Can anyone 21 years or older accept my delivery?
Yes, anyone who is at the delivery address, 21 years or older, and not visibly impaired can accept your delivery. They must be ready to provide their ID to the delivery driver for age verification.

A Lecavalier driver just asked to scan my ID for my delivery. Is that normal?
Lecavalier drivers are required to complete an age verification during delivery which may include scanning your ID. There must be an individual at least 21 years of age present to receive the delivery.

What do I do if I miss my delivery? How do I know when you’ll reattempt to deliver my package?
Lecavalier will send you a text notifying you that the delivery failed. Your order will be rescheduled for delivery in the next 1-3 business days. If you have specific scheduling restraints, please notify us as at support@lecel.com or 916-300-6504. Two missed deliveries will result in the order being redesignated for pickup.

When and where can I pick up my order?
Orders and club packages may be picked up at our tasting room during normal operating hours.

How can I return my empty bottles?
Empty bottles can be returned two ways:

1. Bringing them to our Tasting Room.
2. By submitting a Bottle Pickup Request. A pickup will be scheduled in the next 1-3 business days. Please place them back in the bags they came in by your front door. (Still using the bag? No problem, just leave the bottles loose.)

What does Lecavalier want back?
In addition to intact, empty bottles, we will take back all the packaging material delivered or provided to you. This includes wine bags, bottles, corks, promotional material, etc. Just leave them in the bag and we will take care of the rest.

How do I get my $2 refillable bottle deposit back?
Lecavalier provides a $2 credit to the returning customer in the form of Sustainability Points. Two hundred points (equaling a $2 value) are provided for each bottle returned. These points are awarded to the account associated with the email provided by the customer at the tasting room or on the Bottle Pickup Request form .

When will I receive my Sustainability Points and when can they be used?
When returning your bottles at the Tasting Room, your points will be awarded immediately and can be used during that visit. When your bottles are picked up, it may take up to 48 hours for your points to be added. Points may be used as soon as they are added to your account.

What can I use my Sustainability Points for?
Sustainability Points can be used on any items in the Lecavalier tasting room or online store. There is no limit on how many points can be used per item or transaction; however, they may not be used for tips.

What does Lecavalier do with the empty bottles and packaging materials?
Returned bottles are inspected for deficiencies that would prevent reuse such as scratches, chips, or cracks. Rejected bottles are collected to be recycled while approved bottles are stored for washing and re-filling. The plastic labels are cut off and collected for recycling along with any packaging materials. The corks are collected for repurposing and the bags are reused.